ITIL® 2011 At a Glance. 1st ed. 2012
- 種類:
- 電子ブック
- 責任表示:
- by John O. Long
- 出版情報:
- New York, NY : Springer New York : Imprint: Springer, 2012
- 著者名:
- シリーズ名:
- SpringerBriefs in Computer Science ;
- ISBN:
- 9781461438977 [1461438977]
- 注記:
- Introduction -- List of ITIL Processes -- Service Strategy -- Service Design -- Service Transition -- Service Operation -- Continual Service Improvement.
"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation. - ローカル注記:
- 学内専用E-BOOKS (local access only)
類似資料:
|
Springer Berlin Heidelberg : Imprint: Springer |
Springer London : Imprint: Springer |
|
Springer Berlin Heidelberg : Imprint: Springer |
Springer Berlin Heidelberg : Imprint: Springer |
|
Springer Berlin Heidelberg : Imprint: Springer |
Springer London : Imprint: Springer |
|
Springer Berlin Heidelberg : Imprint: Springer |
Physica-Verlag HD : Imprint: Physica |
|
Springer Berlin Heidelberg : Imprint: Springer |
Springer New York : Imprint: Springer |
|
Springer Berlin Heidelberg : Imprint: Springer |
Springer New York : Imprint: Springer |
